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by Emma Birchall, Head of Research, Future of Work

Our theme for October was Collaboration, so we asked our newsletter readers to share some of their thoughts and experiences around that topic. One of the responses we received was from Brian Snowdon, Learning and Development Manager at Insight Investment, who gave us a really fascinating perspective into how even the language used around collaboration can be challenged by diversity. He says:

“Even the title of the article itself threw up a pertinent example of cultural difference – working previously in a pan-European organisation, a corporate value title of “Collaboration” had very different connotations for people in France and Holland, notably in age groups that had a recollection of the 1940s. We chose to use “Working together” instead.”

Our theme for November is Meaningful Work – if you have any interesting examples or experiences on this topic, please contact sarahlouise@hotspotsmovement.com for a chance to appear on our blog or in our newsletter. We’d love to hear from you!

If you haven’t done so yet, sign up to our newsletter for the latest insights into collaboration, engagement, workplace diversity and the Future of Work.

Insights from the New Ways of Working Masterclass

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by Emma Birchall, Head of Research, Future of Work

We started this week with a bang by hosting one of our Future of Work masterclasses on the subject of New Ways of Working. Here are some of the highlights.

The impact of social networks

It’s no surprise that social media was a major discussion point. As Lynda pointed out in her keynote, social media has already had a huge impact – but it isn’t quite as entrenched as other habits. While 70% of companies now use social structures and communities internally, with 90% reporting benefits, email remains dominant and many companies struggle to exploit social media’s collaborative potential. Most businesses are only just realising that online communities are becoming just as important as physical communities and many-to-many communication hold great value for the future. Increasingly, social media is becoming the only way to ensure disparate groups of employees make the connections that will help boost productivity and strengthen teams.

Guest speaker Darren Keegan of Tycoon Systems expanded on this theme by highlighting the value of virtual reality workspaces – and why they shouldn’t be ignored as a tool for enabling geographically diverse teams to collaborate effectively.

Global talent pools and hyperspecialised work

Our speakers also focused on job design and the trend towards complex work. With many of the most talented workers choosing portfolio careers and virtual working becoming embedded in corporate culture, companies are waking up to the fact that they can acquire specialist skills virtually instead of hiring experts full-time. By allowing employers to share the most talented workers rather than competing for them this model offers huge benefits such as enabling businesses to carry out complex projects at a reasonable cost. However, it also poses some unique challenges, including the question of how best to assemble teams when some workers are remote, and how to ensure employees stay motivated. Guest speaker Gary Swart, CEO of oDesk – also a renowned expert on the future of work – provided practical insights into this new way of working by describing how oDesk’s business model helps workers build more meaningful, varied and lucrative careers while at the same time enabling businesses to streamline hiring processes and access high-quality work at the best price.

New ways of managing performance

As job design changes, performance management methods have to be updated accordingly. In a world where teams aren’t necessarily co-located, employees frequently work on many projects with different leaders and peers, performance management is following the same patterns as communication and evolving from a one-to-one model to a many-to-many model.

As with communication, social media would seem to be a great solution to this – platforms like Work.com are already offering such services. The real issue around performance management, however, is behaviour. There is no escaping the fact that remote workers receive lower performance appraisals than co-located team members and that people give feedback based on how well they like someone rather than their skill level. Once again, Gary Swart’s take on this provided a glimpse into the future: freelancers on oDesk are already assessed based on their skills rather than what a manager thinks of them.

Finally, we invited members to think outside the box by looking at ways in which human resources professionals can learn from marketing firms when it comes to observing and influencing behaviour. Jonathan Chippindale of Holition provided unique and fascinating insights into how concepts such as augmented reality and gamification are revolutionising consumer behaviours.

Three Tips for Today’s Leaders

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By Lynda Gratton

As a business professor, I’m often asked about the nature of leadership today. When I think about what it means to be a leader right now, the first thing that comes to mind is complexity: today, leadership means being prepared to deal with many stakeholders – from  NGOs that are becoming more voracious in their demands to followers who are increasingly emboldened.

This situation is not only complex, but also tough to navigate – particularly in a world that is increasingly transparent and connected. However, there are still things leaders can do to smooth the process – let me share three of them with you.

  • Keep your eyes wide open More than 15 years ago my colleague Sumantra Ghoshal and I wrote business cases on three companies that were at that time leaders in their field: BP, Royal Bank of Scotland and Nokia. In one way or another, and for rather different reasons, all of these companies have since struggled. So my first observation is that in an ever more complex world, a company and its leaders are subject to continuous de-stabilizing forces. Being vigilant and observant about the nature and velocity of these forces is crucial. In complex times leaders do not believe the hype that surrounds them – they keep their eyes wide open to the reality of their world.
  • Find the balance between being authentic and being a custodian The debate about leadership authenticity is an important counter balance to earlier notions of hierarchical and role based leaders. Rather than following a narrow description of what a leader is – individuals are asked to be themselves, to be authentic and by doing so to bring more of themselves to work. I believe this is an important antidote to old style leadership. However, in an organization that is becoming ever more complex, being faced with a group of leaders all of whom are idiosyncratic in their authenticity, could become confusing and distracting for those that follow. Over dinner we talked about Steve Jobs, who was indeed idiosyncratically authentic, but was also engaged in founding what would become one of the world’s great companies. For many leaders, their role is less as a founder and more as a custodian who is capable of growing and passing on to future generations of employees and shareholders the value that past generations has created. So yes, be authentic to oneself – but not so idiosyncratic that those that follow need a ‘rule book’ on how to engage with leaders. The world is complex enough without this further variable to be considered.
  • Remember: it’s all about teams Thinking back to the cases mentioned earlier, I believe that if there is one underlying factor that accounts for the problems encountered by BP, RBS and Nokia it is their failure to build diverse, highly collaborative leadership teams. At RBS, CEO Fred Goodwin isolated himself from his colleagues, failed to listen to others and behaved in an increasingly idiosyncratic manner. At Nokia, the senior leadership team was for a long time extraordinarily homogenous (mostly men, mostly from Finland, mostly software engineers, mostly educated in Helsinki) and so failed to spot the rapid consumer developments in the Asian markets, or indeed the accelerating technological and design developments in Silicon Valley. At BP, the difficulties the leadership team had to integrate the US assets and build close collaboration with those that ran the US acquisitions was one reason why safety standards never became globally embedded. Simply put, as the world becomes more complex, so it becomes ever more crucial to put together leadership teams who have sufficient diversity to see beyond the hubris and myopia, and sufficient collegiality to work collaboratively with each other even when under stress.

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Four Ways Leaders Can Energise Their Employees

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by Emma Birchall, Head of Research, Future of Work

Roger Trapp has just published a great article referencing our recent inclusion and Diversity and events on the Forbes blog. Entitled Four Ways Leaders Can Energize their Employees, it covers issues of life stage diversity and career customisation that are facing all workers and employers today. As Roger points out, although often clustered under the diversity category, these challenges are actually about collaboration: “Suddenly, fostering collaboration and engineering serendipity are the watchwords for organizations looking for a competitive edge over their rivals.” It’s true that most organisations now recognise that collaboration is key to their success – but they are coming to this knowledge at the same time that their workforce is starting to diversify in ways they simply never imagined. As a result, there are still a lot of questions around these issues waiting to be answered. Business leaders may be the ones urgently looking for solutions, but it’s up to all of us to ponder them and come up with answers.

The End of the Engagement Survey?

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By Max Mockett, Head of Research and Technology, The Hot Spots Movement

A few months ago, two survey companies had a violent public debate about the merits of measuring engagement as an indicator of performance. On the one side, Gallup argued that engagement (which it defines as 12 specific elements) predicts performance outcomes. On the other, Leadership IQ claimed that there is often an inverse relationship between engagement and performance, meaning that engaged people can still be low performers.

This debate hit the pages of the Wall Street Journal and Harvard Business Review, but for me the debate seemed to be missing the broader and more urgent point: that surveys and the companies that advocate them are missing a huge shift in the way that
we work.

There is no doubt that engagement has some effect on employee productivity. Gallup and Leadership IQ agree on that much. However, administering yearly surveys to measure and benchmark engagement is no longer revealing insights into how people want to
work. When talking to companies on the topic of engagement, there is growing indifference and even resentment towards the yearly grind of administering, analysing and reporting on abstract and aggregated engagement scores. The
employee engagement survey is no longer fit for purpose, if it ever was.

A social approach to engagement

Organisations are inherently social constructs. Traditionally, the sheer scale and complexity of many global organisations has led to the creation of hierarchies of command. The engagement survey reflects this hierarchy, being sent from the top to gauge the sentiment of those further down the line. Yet we all know that technology has now evolved to such a point that work no longer relies on hierarchies and the simplifying constructs of command-and-control. The complexity of global organisations can be mirrored and enhanced by complex self-organising online communities. In this context, the idea of employee engagement surveys seems anachronistic, and should give way to something that is not only far more collaborative, but also something that is instantaneous.

We’ve been working on FoWlab for five years now. What started off as a simple online forum for our Future of Work Consortium members to come and discuss our research has since become a world-class platform for conducting online “Jams”. Though we never set out to create an alternative to employee engagement surveys, we think we may have created something that augments, and most probably succeeds the traditional survey in the field of engagement.

FoWlab, as the soft-spoken woman in our video will tell you, is a guided online conversation that harnesses the collaborative intelligence of an organisation’s employees to find solutions to its complex challenges. At first glance, FoWlab looks like Facebook or Yammer. But it’s not a platform as much as it is an online event. And it is more a research tool than a social hub. It runs for just 72 hours, and is constantly facilitated by a global team of researchers.

Unexpected insights

In the last three years, we have conducted FoWlab Jams for many of the world’s largest companies, and the most interesting thing that has come out of the experience is that it delivers many of the same insights as employee engagement surveys, but in a way
that itself creates engagement rather than simply measuring it. Part of this is down to the fact that it builds on many-to-many relationships and interactions, rather than simply being a one-to-many consultation. FoWlab encourages participants to ask their own questions on subjects that they feel passionate about, and develop the ideas of other participants in an open and truly collaborative conversation. Engagement surveys, limited as they are to predefined questions that tend to be sector-agnostic, have a tendency to miss vital information.

A great example of this came out of a FoWlab Jam we ran with PwC’s millennial population. Dennis Finn, Vice Chairman and Global Human Capital Leader at the company, said that “by encouraging our employees to freely discuss why they chose to work for PwC, and how their working lives could be improved, FoWlab was great at delivering unexpected insights that the survey would never have touched on”. The Jam ran parallel to a broader company-wide survey and, in addition to confirming many of the results that came out of the survey, FoWlab revealed that a great deal of millennials at PwC were fixated on their physical wellbeing and thought that the ability to spend time at the gym was a crucial factor in their engagement levels at work. The issue of physical wellbeing wasn’t covered in the survey, nor do many other engagement surveys ask about it.

A common criticism we hear laid against surveys is that they tend to confirm what you already know. You can feel when your employees are unengaged at work, and putting a percentage against that feeling isn’t going to do much. But running a FoWlab jam not only helps organisations diagnose problems that you may not have preempted in a survey, it can also help generate solutions to those problems. Of the three days that FoWlab runs, one day is dedicated exclusively to action steps, asking “how can we turn the insights discussed over the past 48 hours into tangible solutions?”

So while Leadership IQ and Gallup continue to argue about the meaning of engagement, we at the Future of Work Consortium are building the future of engagement by involving the people you want to engage in a collaborative discussion about the future of the organisation.

Three Perspectives on Dealing With Generational Diversity

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Tina Schneidermann - Portrait 03 by LK - CONTRASTBy Tina Schneidermann, COO, The Hot Spots Movement

A theme which many academics – including the Hot Spots Movement founder Professor Lynda Gratton – are thinking about the moment is that of generational diversity. In light of this, I thought it would be interesting to share some of the ideas and findings discussed at the mid-way workshop of our Inclusion & Diversity Research Consortium and what they mean for organisations.

According to Lynda’s research, diversity agendas are currently changing in two vital ways. Focus is shifting away from gender diversity towards generational and life stage diversity. Essentially, with many Baby Boomers planning to work beyond the age of 65 and Gen Z-ers fast approaching the age where they will start to enter the workplace, organisations are facing the issue of generational diversity for the first time. Beyond this, there is also the question of life stage diversity. As people’s life spans
lengthen, life stages become more a more important differentiating factor. In fact, life stage diversity is on the brink of becoming the most important workplace diversity issue – far more so than gender or generational diversity – and yet it is something that few organisations are currently prepared to deal with. Is this because addressing this appropriately would require a profound review of the career concept?

Age as a prism

These issues are informing the research paths of many leading academics. For Professor Jacquelyn B. James*, Director of Research, Sloan Centre on Aging and Work and Research Professor, Lynch School of Education, Boston College, life stage diversity is of such importance that it will come to inform recruitment, engagement and retention processes.

According to Jacquelyn and her team, whereas in the past workers of a similar age were most likely to be at a similar life stage, today their circumstances could be very different. Their research focuses on how we think about demographics in a society where some 40 year-olds are embarking on parenthood while others are becoming grandparents. As a result, age is becoming a prism where how old or young you feel depends on your life stage and the point you have reached in your career rather than your chronological age.

It follows that in order to nurture and support talent at all life stages, business must ensure they factor life stage diversity into their processes. And to do this, they need to completely reassess the way they think about some familiar issues. Dr Hans-Joachim Wolfram*, Lecturer in Occupational Psychology and Research Methods at Kingston University is doing just this, and in the process is turning many of the diversity field’s most familiar hypotheses on their head. According to Hans-Joachim, when it comes to the work-family interplay, it is in fact job role importance rather than family life importance which increases the propensity to take up flexible working options, and it is those who place greater importance on their job role who experience greater positive spillover between their work and family life.

What these overlapping research streams demonstrate is that the field of diversity is becoming – somewhat ironically – ever more diverse. Organisations will face a steep learning curve as they come to terms with the vastly divergent needs of their employees. The ideas discussed in this post reveal is how much value academics have to offer in this field. One of the reasons we at the Hot Spots Movement are so passionate about running research consortiums is that they provide a vital opportunity for research academics and business practitioners to come together to find effective ways of tackling such issues.

Tina Schneidermann is COO of the Hot Spots Movement. To learn more about the Inclusion and Diversity or Future of Work research consortiums, visit the Hot Spots Movement website. 

Diversity, but not as we know it…

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KyleBy Kyle Packer, Head of Online Engagement, The Hot Spots Movement

We’re always interested in the latest game-changing research, which is why we were so excited to have Hans-Joachim Wolfram, Lecturer in Occupational Psychology and Research Methods at Kingston University to speak at our recent workshop. Hans-Joachim turned many of the diversity field’s most familiar hypotheses on their head with some surprising findings from his research of surface- and deep-level diversity.

According to Hans-Joachim, when it comes to the work-family interplay, it is in fact job role importance rather than family life importance which increases the propensity to take up flexible working options, and it is those who place greater importance on their job role who experience greater positive spillover between their work and family life.

If you’d like to discover more about this fascinating area of research, watch the video online.