With our Shifting Cultures Masterclass around the corner, I’ve been doing some thinking about culture – specifically, the elusive concept of a ‘strong culture’.
Crafting a strong culture can be interpreted as forming a shared social identity, or a culture in which individuals identify highly with one another and the organisation as a whole. There are benefits to this approach; high-identifying employees demonstrate greater abilities in coping with stress, resilience, and performance. Equally, there are also pitfalls – highly-identifying teams can become more susceptible to stress and burnout due to pressure to constantly perform and fear of letting the team down. So, the pursuit of a strong culture is not as straight-forward as it may appear; in fact, there are three major unintended consequences that may emerge in the strongest of cultures:
- Strong cultures hire for culture fit. This focus, though seemingly advantageous, can make it difficult to hire individuals who are different from the prevailing culture, despite their potential as a counterbalancing asset. While personality and culture fit are important, considering them as deciding factors in the recruitment process significantly limits diversity of thought. We then enter the trap of like-minded hiring like-minded, while those that may offer a unique value-adding perspective are neglected or snatched up by competitors.
- In strong cultures, the strongest voices are heard. This is a problem because there is the potential for a significant group to be silenced. Even in cases of fairly homogenised cultures, employees are still subject to familiarity blindness – it is difficult for those immersed within a culture to see a culture. Every employee sees the world through their own biased cultural filters. This can turn dangerous when employees are immersed in and blinded to potentially toxic environments, as there is no way to challenge normative behaviours.
- Finally, and perhaps most importantly, strong cultures are change resistant. Strength implies stability, and as such, is not welcoming to subcultures. An emergent theme in our research is that subcultures are healthy – even essential – players in helping the organisation stay agile. This is because they encourage creative thinking and constructive controversy in regard to how the organisation should interact both internally and with the environment. Moreover, subcultures serve as the spawning grounds for emerging values, keeping the organisation aligned with the needs of customers, society and other stakeholders.
With all this in mind, rather than constantly strengthening and reinforcing culture, I propose that we should be focused on creating a dynamic culture instead.
The key tenets of a dynamic culture include nurturing diverse perspectives, and providing channels for employee voices to be heard. This is not to say that you should throw your values out the window. It’s important to unite your employees under a set of core values – values that are central the organisation’s functioning – in order to reap the benefits of a shared social identity. However, it’s just as important to ensure that these are distinguished from peripheral values – traits that are desirable but not essential to organisation. It is here on the periphery where agility and innovation thrive, allowing people to simultaneously embrace and constructively challenge the dominant culture.
So, if you’re looking to craft a strong culture, you may be better off considering instead how to cultivate a dynamic one. Dynamic cultures adapt to uncertainty and continuous change, fostering diversity of thought and perspective with plenty of room for questioning the norm.
Stay tuned for our upcoming Masterclass, The Agile People Strategy, on 2nd October 2018. For more information, contact email@example.com.
Last week my colleague Emma and I gave an interview on the theme of ‘motivating tomorrow’s workforce’. It reminded me that there are several important questions about the relationship between tomorrow’s talent and organisations, which we haven’t yet fully addressed – and that the answers may be simpler than we think.
- Are our organisations ready to embrace an adult-to-adult relationship between organisations and talent?
- How will it change the role of HR professionals?
Are we ready for the adult-to-adult relationship between organisations and talent?
In my view, one of the key elements of this changing relationship is that it’s no longer the sole responsibility of the company to understand what kind of working arrangement will attract talent and enable people to perform at their very best. This is good news, for two reasons. Firstly, because we can expect our talent to be increasingly comfortable bringing their ‘wholes selves’ to work, meaning working arrangements will need to become highly individualised. Secondly, with longer working lives becoming a reality, the strong link between ‘age and stage’ is weakening, making age a much less reliable indicator of expectations and aspirations.
In this new reality of multi-faceted diversity, it would seem unrealistic to expect HR to propose work arrangements that work for every individual. And why should we? I’m of the belief that adults know what’s right for them and are fundamentally keen to do the right thing by the organisations. As we start considering the relationship an adult-to-adult one, there’s no reason they wouldn’t deliver on these expectations.
What does this mean for HR? It means we need to change our organisations’ narratives to make clear that empowerment is a two-way deal. It is a constructive relationship between adults, not one where one party suggests specific rules for how people can work flexibly, which may or may not work, for the people involved, both individually, and as a team of workers. We should invite our people to design their own arrangements for flexible working and expect them to be thoughtful about how this will work for the organisation and for their colleagues (as individuals’ flexible working arrangements can take a toll on their fellow work team members), and likewise their own career journeys (moving between fast track, slow lane, plateau, sideways, etc.).
To build this narrative, and not least to get senior management to live by it, HR must be a credible source of strategic direction, and be proactive. This requires changing deeply engrained views of roles and responsibility. It also requires mutual trust, which needs to be preceded not only by the new narrative, but also by training, guidance and coaching.
My final question to the HR community is how do we train ourselves for this role? I’d suggest we start by ensuring we profoundly understand what the future of work will look like – (and assume that predicting the exact pace of change is near impossible so ‘sooner rather than later’ is a safe assumption regarding the timeline). We need to be a force of proposition and prepare our organisations for this change – it could well be the biggest one so far this millennium!
Being the newest member of Hot Spots Movement, a key focus in my recent job search was to join an organisation which celebrates diversity. Not only do I have a diverse background in terms of my heritage, (being Jamaican, Finnish, Pakistani and English!) but I’m also – like everyone, really – diverse in the way I think and feel. And it’s this latter type of diversity that many organisations are only now beginning to understand and act upon.
One element of this ‘diversity of thought’ is mental health. This is something we all come into contact with, either personally or through the experiences of friends and family. However, it consists to be a pervasively silent culture. In fact, with 3 out of 4 employees experiencing a wobble in mental stability at some point, it is one of the biggest workplace issues, costing UK employers £30 billion alone, through lost production, recruitment and absence. And yet, conversations and initiatives around mental health are conspicuously absent in many organisations.
From my own experience, speaking with others and through readings, implementing a successful mental health strategy alongside changing attitudes and cultural expectations, is of course challenging and does not happen overnight. It can prove difficult to merge the law, practice, training, evaluation and management into one company-wide policy.
This is why I was particularly excited to come across an exciting, new approach to tackling mental health: Co-production. This method puts employees affected by mental health at the heart of planning, delivering and evaluating policies. Offering them the chance to come forward, not to label themselves, but to work alongside HR professionals, is extremely innovative and merges expert and lived experience. This creates active networks that both support those affected and better informs those who aren’t.
Co-production appears to have many positives, including being based on psychological research dating back to the 1950s, blurring the lines of distinction between authority and recipients and being economic in drawing on the wisdom of employees themselves. As a result, Co-production and involving those who suffer, may help them feel a better sense of belonging and reduced stigma – in turn, increasing their sense of competence, engagement and loyalty.
This collaborative approach to problem-solving resonates with so much of the work we do here at Hot Spots Movement, from our advisory practice, to the Future of Work Research Consortium and our crowdsourcing methodology, the ‘Jam.’ I cannot help feeling that co-production is an energising and innovative concept that could really move the needle on mental health in organisations and empower those most affected with ownership over the solution.
For more information on how you can collaborate with your colleagues on mental health challenges visit our website http://www.hotspotsmovement.com and contact one of the team.
Head of Admin & Community Management
Despite all the talk about the strength of peer networks and the new technological utopia in which increased connectivity yields instant equality, power is still often a zero-sum game. In fact, getting organisations to do away with hierarchies is proving to be next to impossible. Notwithstanding the rich example provided by Morning Star and millions of books that call for employee empowerment, shared power arrangements remain extremely rare. On the other hand, for all its enemies, hierarchy is amazingly resilient.
Why do hierarchies persist? In 1832, as Charles Darwin travelled through Tierra del Fuego on the southernmost tip of South America, he came across a series of native tribes whose living conditions he described as ‘‘wretched.’’ He blamed their conditions directly on lack of power structures: ‘‘The perfect equality among the individuals composing the Fuegian tribes must for a long time retard their civilization. In Tierra del Fuego, until some chief shall arise with power sufficient to secure any acquired advantage, it seems scarcely possible that the political state of the country can be improved.”[i] Since he made that assertion over 180 years ago, numerous social scientists have similarly argued that hierarchies are necessary. In fact, many theorists have even argued that hierarchies are inevitable as they stem from our evolutionary roots. In other words, if different forms of organisation were more beneficial, groups would have successfully adopted them long ago.[ii]
Hierarchy has evolved to be the most dominant form of social organisation because it works. All those structures and roles serve a purpose. At its most basic level, the invisible hand of hierarchy helps people know who does what, when and how, and promotes efficient interactions by setting clear expectations and role clarity. Hierarchy also offers purely psychological benefits. Research indicates that perceptions of our rank and status in hierarchies are extremely important to us. In his book The Status Syndrome, Michael Marmot details how closely status is aligned with longevity and good health. Status even surpasses education and income, two factors that usually determine how healthy an individual can be throughout their life. An indicator of this is when Zappos gave the choice of embracing holacracy or taking a buyout, almost 210 of its 1,500 employees took redundancy rather than relinquish their hard-won management rank and the status that accompanies it.[iii]
Whilst it seems hierarchies are inevitable and here to stay, there is no doubt that they can sometimes be dysfunctional. The way forward therefore, is to reap the benefits of hierarchy while at the same time mitigating its negatives. At our recent Future of Work (FoW) Masterclass on Power and Leadership, we asked our participants the following four key questions in order to help them assess and future-proof their organisations’ power structures:
Does power inhibit voice? The vast literature on voice has underscored the reluctance of employees lower in hierarchy to communicate with their bosses. Laboratory research on groups also illustrates a similar pattern; participants temporarily assigned a low-power position tend to voice their opinions less, even though the hierarchy was just constructed moments before. How does your organisation create a psychologically safe environment for all employees to voice their opinions and ideas?
Does power have legitimacy? To ensure legitimacy of power, formal rank and competency must always align. However, people have been shown to rise to power for reasons other than competence. For example, research indicates that we are more likely to select leaders according to their sex, age and physical attractiveness than competence. In this context, it is interesting to note that there are fewer S&P 1500 companies led by women than S&P 1500 companies led by men named John. And John is more successful if he has a deep voice, a large signature and superior golf game.[iv] How does your organisation ensure that power has legitimacy?
How do leaders cope with power? Hierarchies will harm collective success when the possession of power induces leaders to be disinhibited and less sensitive to others’ needs. A significant body of empirical research demonstrates that there is a little bit of ‘Trump’ in all powerful people. In other words, powerful people are more inclined to be rude, to lie and cheat.[v] How does your organisation help leaders to cope with this dark side of power?
What is the effect on the powerless? Profound insights from neuroscience have brought to attention the multi-dimensional effect of powerlessness on employees. For example, lack of power has been shown to have negative consequences on employee well-being, motivation and even cognition. These findings should not really surprise you. Not being able to control your environment produces feelings of helplessness and stress, and study after study has documented that stress can harm your health and well-being. How does your organisation give employees opportunities to feel powerful, so that they do not suffer the consequences associated with powerlessness?
By understanding and answering these questions, organisations can create hierarchies that lead to victory with the fewest causalities along the way. The key lesson is that the future of power lies in making peace with hierarchies and learning how to empower employees without dismantling power structures.
[i] Darwin, C. (1906). The voyage of the Beagle (No. 104). JM Dent & sons.
[ii] Anderson, C., & Brown, C. E. (2010). The functions and dysfunctions of hierarchy. Research in organisational behavior, 30, 55-89.
[iii] Monarth, H. (2014). A company without job titles will still have hierarchies. Harvard Business Review.
[iv] Sebenius, A. (2016). CEOs Behaving Badly. The Atlantic